Last updated September 21, 2026
Pet Pantry Pro is designed for organizations that support people and their pets. We believe privacy is part of treating every household with dignity. This notice explains what information we collect, why we use it, and the choices available to organizations and their authorized users.
Information the software may process
Organizations using Pet Pantry Pro may enter information about their food bank, clients, households, pets, visits, food distributions, notes, and staff-approved eligibility overrides. If an organization enables the optional inventory workspace, it may also enter product names, brands, barcode values, quantities, tags, and related product details. Cloud account information may include an email address, authentication records, and identifiers used to connect an authorized user to an organization.
How information is used
- To provide client, pet, visit, reporting, backup, recovery, and synchronization functions.
- To authenticate authorized users and connect approved computers to a pantry.
- To provide optional inventory, barcode scanning, and product-lookup functions when an authorized user chooses to use them.
- To diagnose errors, protect data integrity, and provide support.
- To improve reliability and understand broad product usage without selling personal data.
Local and cloud storage
The Windows and iOS applications keep local app data on the device for reliability. If an organization enables cloud synchronization, supported data is also stored through our cloud service providers so approved devices and the web portal can stay synchronized. Organizations should maintain appropriate device access controls and backups.
Optional inventory, barcode scanning, and product lookup
When an authorized user turns on the optional inventory workspace, Pet Pantry Pro can store product details, barcode values, quantities, and tags in the pantry’s records. On supported mobile devices, a user can choose to allow camera access solely to scan a product barcode. The camera is used while scanning to read the barcode; Pet Pantry Pro does not use this feature to identify people or retain camera photos or video.
The optional inventory workspace can use a bundled Open Pet Food Facts catalog for offline searches. When a user asks for an online barcode or name lookup, the barcode or search term and ordinary connection information are sent directly to Open Pet Food Facts. If an online barcode lookup does not return a result, the app may send that barcode to UPCitemdb as a fallback. We do not send pantry client records, pet records, notes, camera images, or payment information to these product-catalog providers. Their privacy practices apply to requests they receive.
Service providers and payments
Pet Pantry Pro uses Supabase for cloud database and account services, Firebase Hosting for this website and web portal, Stripe for web and Windows subscription checkout and billing, and Apple for iOS App Store subscriptions. A payment provider receives the information needed to process a purchase and may provide Pet Pantry Pro with customer, subscription, product, or transaction identifiers and entitlement status. Pet Pantry Pro does not receive or store complete card numbers. These providers process information under their own terms and privacy practices. Website fonts may be delivered by Google Fonts.
Technical information
Our services may receive basic technical information such as browser or application version, device and operating-system details, IP address, timestamps, error information, and security logs. We use this information to authenticate users, prevent abuse, diagnose failures, protect records, and keep the service reliable. We do not use pantry records for behavioral advertising.
Website analytics
We use Google Analytics to understand broad, aggregated website activity, such as page visits, referral sources, and interactions with public website content. Google may use cookies or similar technologies for this service. We do not send pantry records, client information, pet information, payment details, passwords, or other sensitive information to Google Analytics.
Information we do not sell
We do not sell client, pet, household, or organization data. We do not use pantry records for third-party advertising.
Optional public impact totals
Organizations begin with anonymous public impact sharing enabled so the collective work of pet food pantries can be visible. A pantry administrator may turn participation off at any time. These public statistics contain only combined totals, such as unique families served, animals supported, and food or litter distributed. They do not publish a pantry name, client information, contact details, notes, or individual visit records. Pet Pantry Pro may exclude malformed or unusually large entries from public totals to protect the accuracy of the display.
Read the full public impact methodology for definitions and limitations.
Retention and deletion
Records are retained as needed to provide the service, preserve organizational history, meet billing and security requirements, and resolve disputes. Some record-level deletions are recoverable by design to protect against accidental data loss.
A signed-in user may permanently delete their account from Legal & Support in the app. Deleting an account removes its authentication record and its access to shared pantries. If the user is the last administrator of a pantry, the associated cloud pantry, client, pet, visit, inventory, entitlement, and billing records are also deleted. Limited transaction, consent, security, tax, accounting, or dispute records may be retained where reasonably necessary or legally required. Account deletion does not cancel an Apple subscription; Apple subscriptions must be managed through the user’s Apple Account subscription settings. An authorized organization representative may also contact support about account or cloud-data deletion.
Security
We use practical safeguards including authenticated access, organization-scoped cloud rules, encrypted network connections, local database constraints, recoverable deletion, and backup tools. No system can guarantee absolute security. Please report a suspected security problem promptly and do not include client data in an ordinary email.
Children's information
Pet Pantry Pro is licensed to organizations and is not directed to children. Pantry organizations are responsible for deciding what household information is appropriate and lawful to collect. The current application does not require individual names of children.
Organization responsibilities
Each organization controls the records it enters and is responsible for its privacy notices, lawful basis, retention policies, user access, and staff practices. Pet Pantry Pro should collect only the information genuinely needed to operate a pet food pantry.
Choices and rights
Depending on where an organization operates, it or an authorized user may have rights to request access, correction, export, deletion, or information about processing. We will verify the requester’s authority and coordinate with the organization that controls the records. Contact support@petpantrypro.com to begin a request.
Changes to this notice
We may update this notice when the service, providers, or legal requirements change. We will post the new version and its effective date on this page.
Questions or requests
Email support@petpantrypro.com. Please identify the organization involved and avoid including sensitive client details until a secure method is arranged.